Returns

Knudson Lumber accepts returns provided it is done within thirty (30) days of the purchase date, unless otherwise specified below. The items must be in their original packaging and must not have been damaged during use. Upon return, a credit amounting to the original purchase price will be issued to your bank or to your credit card.

Knudson Lumber processes cancellation of orders provided the client gives a written notice within a minimum of 24 hours. The notice can be sent in person, email, fax, or text message.

However, please be advised that during cancellation, the company will be imposing specific charges to cover any administrative or delivery expenses incurred. We also reserve the right to refuse the request for cancellation if it has been determined that there was no error in the product, order or delivery information.

To avoid any inconvenience, we will not be charging you until we have been able to verify your payment method and order information as well as validate that your order has been shipped.

Knudson Lumber may also cancel your orders for the following reasons:
- Limited or no available quantities on stock
- Error in product or pricing information
- Other problems identified by our stock and/or audit personnel
Should a cancellation of your order occur based on the reasons mentioned above, please expect us to contact you for details. If your order was cancelled due to the reasons above and your credit card has been billed or your bank account has been debited, we will issue a corresponding credit equivalent to the amount that was charged.